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My internet is not working why
Hello @Firewoman and welcome to Soda community!
I'm sorry to hear that, unfortunately reinstalling Soda app is usually the effective solution for this problem. On the off chance that doesn't solve it, let me know because Soda Studio would need to investigate this further
Please keep reading for more infos
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If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me
If this doesn't work then the solution that is usually able to fix this problem is to uninstall and reinstall Soda app.
This type of error appears when something unknown goes wrong in Soda app, the causes behind it can be various. It could be signalling that the game app got damaged. (This doesn't mean that there's something wrong with your device)
In this state, your game is offline: you can't play normally, save progress and make purchases. You can't contact Player Support directly from your app so they can't look into it.
Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.
It's not ideal at all but it will allow you to play normally again.
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If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:
How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.
If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here
Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.
I am having the same issue and yes I see the above screen, help!
Hello @tatler and welcome to Soda community!
Do you play Soda on app downloaded from Microsoft Store?
Do you see this error message in profile settings of Soda app?
thanks
King will not recognize my internet connection windows 10 been an issue for about 5 weeks.
My internet connection is fine everywhere but King games Anyone have any suggestions?
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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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🎶 Classic Cafe at Friday Night – Now Open! (Starting July 25, 2025 – Ongoing Service) 🎶 What do you usually do on Friday nights? Feeling bored or lonely? We're excited to launch "Classic Cafe at Friday Night", a special channel dedicated to classic music to sweeten your evening! Every Friday night from 10 PM KST, join us…
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