Candy Crush Soda Saga

vsmith12968

I was playing Soda Crush early this morning and I was leading. The game had less than 3 minutes left and I was leading at over 13,000 but then I was thrown out of the game. I never got my prize. I've been looking today, also. How do I find it?

Yosca

Hello again @vsmith12968

I heard back from the CM and it is advised that you contact King Player Support so they can take this further.

You can contact them directly from your device if you play on mobile or Windows app:

• Tap on the blue gear
• Tap on the ? mark
• Tap on Technical & Connection Issues
• Tap on Thanks for reaching out
• Tap on Contact Us

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  

Select the right game, - choose topic Events or Features Issues, - choose subtopic I didn’t receive my rewards. Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Good luck! 🍀

Yosca

Hello @vsmith12968 welcome to Soda Community

I am sorry to hear this. The Game Studio is aware of this and is investigating.

Can you tell me what kind of device you are playing on (make and model). Also, what is your game id here  is how to find.

Waiting for your reply 🙂