I just purchased the $12.99 weekly deal twice and didn’t get my rewards…but you took my money, pleas

mphill725

Please review my account, I just purchased the weekly deal, you took the money out of my account but never gave me the rewards.

princesstina723

https://community.king.com/en/candy-crush-soda-saga/discussion/402588/i-just-purchased-the-12-99-weekly-deal-twice-and-didn-t-get-my-rewards-but-you-took-my-money-pleas

Check and see if the money was taken out of your account if it wasn’t then it didn’t go through

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/402588/i-just-purchased-the-12-99-weekly-deal-twice-and-didn-t-get-my-rewards-but-you-took-my-money-pleas

Hello @mphill725 welcome to Soda Community.

I am sorry you had a problem with your purchase. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Hope this helps 🙂