Why is the bear game not working

Courtney1990

@FluffyDinosaur and @pitt have a look please

Pitty_Kitty

Hello @Courtney1990 !

What is happening exactly? Are you collecting new stars but Rescue Buddies is not registering them?

Did you try checking troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Courtney1990

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2631388#Comment_2631388

I don't see the pictures