Candy Crush Soda Saga

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Why is the bear game not working

Courtney1990

Screenshot_20230504_160842_Candy Crush Soda.jpg

@FluffyDinosaur and @pitt have a look please

Welcome! 👋

Comments

Courtney1990

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2631388#Comment_2631388

I don't see the pictures

Pitty_Kitty

Hello @Courtney1990 !

What is happening exactly? Are you collecting new stars but Rescue Buddies is not registering them?

Did you try checking troubleshooting steps?

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Comments

Courtney1990

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2631388#Comment_2631388

I don't see the pictures

Pitty_Kitty

Hello @Courtney1990 !

What is happening exactly? Are you collecting new stars but Rescue Buddies is not registering them?

Did you try checking troubleshooting steps?

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data