Candy crush soda

Vthomas

I’m playing this game candy crush soda on my computer and I play for a while and then the screen black screen comes up and it won’t go back to my game. I have to sign out

MargieD105

Mine keeps saying not connected to internet. I don't know whats going on

Vthomas

I’m playing mine and it goes to get more moves. It goes to a black screen and I can’t get it to come back on. I have to go out and then come back in again.

Diamond_Lim

Hello there! @Vthomas and @MargieD105 👋😊

Welcome to Sweet King Community! 👑

Don't worry! Let me tagging @Pitty_Kitty @Yosca who are Soda Moderators helping Soda Players around Soda Community! 😉

If you want to ask this game question, please click and ask on Candy Crush Soda Support Area here next time! Thanks! 👇🙏

https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/405302/candy-crush-soda

Welcome to Soda Community @Vthomas

I am sorry to hear this. Sorry for the late reply.

Did you check for game and device updates? You could try general troubleshooting:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.

Or find help in this guide 👉 HERE

Hope this helps 🙂