Temporary issue - Some players may experience problems with making purchase on Facebook, we are working on solving this as soon as possible.
How can this be
Answers
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Hello @Szépségem welcome to Soda Community.
Could it be that you play the game on multiple devices? When you complete the quests on one device (e.g. phone) and open the rewards of the completed quests on another device (e.g. other phone/laptop/tablet) they will be shown as claimed. When you open the rewards of completed tasks on the device where you completed them, you can collect them.