Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
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Need help with the Soda? Ask your question or check for answers here.
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Why does the game always mute the sound when passing levels?

While I'm playing my game, the sound keeps muting every time I pass a level, this is happening to me. I literally don't know if other players have this game bug.

Could you guys fix this sound bug that is always disabled sometimes?

Accepted answers

All comments

Hello @JONH10 and welcome to Soda community

Let's try to find out what's going on 🙂

when did this issue start?

which device do you use to play Soda? Make and model please

Also please check troubleshooting steps and let me know if the issue persists afterwards:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

https://community.king.com/en/candy-crush-soda-saga/discussion/407793/why-does-the-game-always-mute-the-sound-when-passing-levels

Please contact community support team

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Accepted answers

All comments

https://community.king.com/en/candy-crush-soda-saga/discussion/407793/why-does-the-game-always-mute-the-sound-when-passing-levels

Please contact community support team

Hello @JONH10 and welcome to Soda community

Let's try to find out what's going on 🙂

when did this issue start?

which device do you use to play Soda? Make and model please

Also please check troubleshooting steps and let me know if the issue persists afterwards:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Compra efetuada e não entregue
Comprei moedas e não recebi , preciso de ajuda
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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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