Build a new team
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Hello @marieoieo
Thanks for sharing a screenshot.
@Courtney1990 's screenshot is actually helpful too because both show the option to build a team should be in a specific place but it's not available in another player's game. So I can forward both screenshots to community manager in my report.
Is ID 10644713832 your game ID retrieved from your profile settings, correct?@marieoieo
Whiche device do you use to play Soda?
Which version of Soda app is currently installed in your device?
Since I can't send a report before making sure troubleshootings steps have been checked, would please check them and let me know if the situation has changed or not?
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
Thanks
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Yes. That’s my game ID
i have 193 gb free on iPhone XS max iOS version 16.5.1 (latest version)
soda is version 1.246.2 (latest version)
I logged out and cleared cache. I powered down my phone and restarted. I logged back in to the game, played, and checked again.
I still do not have “build your team “
I do not have build your team on my iPad mini 6th gen either. I went through the same process on it. Also soda version 1.246.2 and iPad iOS 16.5.1 with 47gb free
the iPad mini is played using an entirely different user iD
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Yes. That’s my game ID
i have 193 gb free on iPhone XS max iOS version 16.5.1 (latest version)
soda is version 1.246.2 (latest version)
I logged out and cleared cache. I powered down my phone and restarted. I logged back in to the game, played, and checked again.
I still do not have “build your team “
I do not have build your team on my iPad mini 6th gen either. I went through the same process on it. Also soda version 1.246.2 and iPad iOS 16.5.1 with 47gb free
the iPad mini is played using an entirely different user iD
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Thanks for the details @marieoieo
I'll pass this on to community manager so this can be looked into
I'll let know when I have news 🙂
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Hello @marieoieo !
Soda Team looked into your game. they saw you were already in a team and the option to build a team appears only one leaves a team 🙂
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@Pitty_Kitty Thank you so much for following up. It kind of makes sense but I wanted the people actually playing to come with me. Team has over 1/2 ppl who haven’t played in forever
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I understand, unfortunately I don't have other suggestions beside creating a new one . But to actually do that you would need to leave your old team first. Before leaving the team, if you wish to invite your old teammates, you'd need to inform them through Soda app chat and give them instructions on how to find you here on the community or any other platform . So all of you can organize about the new team outside Soda app and find each other again 🙂
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