Build a new team

Hello @marieoieo

Thanks for sharing a screenshot.

@Courtney1990 's screenshot is actually helpful too because both show the option to build a team should be in a specific place but it's not available in another player's game. So I can forward both screenshots to community manager in my report.

Is ID 10644713832 your game ID retrieved from your profile settings, correct?@marieoieo

Whiche device do you use to play Soda?

Which version of Soda app is currently installed in your device?

Since I can't send a report before making sure troubleshootings steps have been checked, would please check them and let me know if the situation has changed or not?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Thanks