Who hasn't received their big reward?

qcandy

I won the final round of the adventure tournament that ended this week. My reward was only 10 Goldbars, six in-game boosters and a 3rd of a lollipop. It was very disappointing as the tournament description stated that the 4 week Final winners would *each* receive 50 Goldbars plus boosters.

My inquiries to the support team only resulted in automated, unhelpful responses. It rankles, a lot, that after playing and advancing 4 weeks straight it was such a meagre prize.. Anyone else had this happen? How was it resolved? Thanks.

Pitty_Kitty

Hello @qcandy and welcome to Soda community!

We've been informed of such issue affecting some players and Soda Studio advised to contact King Player Support directly from app to ask them to send the missing gold reward.

I'm really sorry to hear you didn't get your prize even after reaching out to Support. 😅

Is there a ticket number on the email they sent to assist you? what is it?

If you can't find it, what is your game ID number? It's displayed on Soda app after tapping twice on King logo. More infos here

Thanks

bramboeck

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2708163#Comment_2708163

Thanks, I'll try your suggestions. There was no ticket number, only automated responses, (3x!) directing me back to the community web pages for answers. I'll try to find my game ID ... having trouble locating it.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2708563#Comment_2708563

Ok, thanks for letting me know 👍️

To find your ID number in Soda app, launch Soda app, tap on "profile" orange button to visit your account settings. Once there, tap twice on King logo at the top. It will be replaced by your ID number.

If you click 👉️ here you can read full tutorial on the forum🙂

bramboeck

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2708632#Comment_2708632

Thank you, I found it. What should I do next?

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2708727#Comment_2708727

If you send me your ID number, I pass it on to community manager so this can be looked into and Player Support can reach out to you again to send your missing reward 🙂

bramboeck

14324396880

Thank you!

bramboeck

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2708767#Comment_2708767

Thanks, I just received my 50 goldbars. And at the same time my Episode Race disappeared. I read up on how to fix that and it says all pre and in game boosters will be lost, possiblyalso my new goldbars. (and I just won my lollipop. 😉)

I also never received that last week's winner's prize. Seems like my 50 goldbars are a consolation prize only, to make up for the glitch.😞

But I do very much appreciate your help. Thank you. Would waiting for a next update maybe bring the Race back?