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Got a game question or need help? This is the place to ask!
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
Who hasn't received their big reward?
qcandy
Posts: 5 Level 2
in Discussions
I won the final round of the adventure tournament that ended this week. My reward was only 10 Goldbars, six in-game boosters and a 3rd of a lollipop. It was very disappointing as the tournament description stated that the 4 week Final winners would *each* receive 50 Goldbars plus boosters.
My inquiries to the support team only resulted in automated, unhelpful responses. It rankles, a lot, that after playing and advancing 4 weeks straight it was such a meagre prize.. Anyone else had this happen? How was it resolved? Thanks.
Comments
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Hello @qcandy and welcome to Soda community!
We've been informed of such issue affecting some players and Soda Studio advised to contact King Player Support directly from app to ask them to send the missing gold reward.
I'm really sorry to hear you didn't get your prize even after reaching out to Support. 😅
Is there a ticket number on the email they sent to assist you? what is it?
If you can't find it, what is your game ID number? It's displayed on Soda app after tapping twice on King logo. More infos here
Thanks
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Ok, thanks for letting me know 👍️
To find your ID number in Soda app, launch Soda app, tap on "profile" orange button to visit your account settings. Once there, tap twice on King logo at the top. It will be replaced by your ID number.
If you click 👉️ here you can read full tutorial on the forum🙂
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Thanks, I just received my 50 goldbars. And at the same time my Episode Race disappeared. I read up on how to fix that and it says all pre and in game boosters will be lost, possiblyalso my new goldbars. (and I just won my lollipop. 😉)
I also never received that last week's winner's prize. Seems like my 50 goldbars are a consolation prize only, to make up for the glitch.😞
But I do very much appreciate your help. Thank you. Would waiting for a next update maybe bring the Race back?
