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Level 1
Welcome to Soda Community @Jeabium
If I understand you correctly, you purchased something and did not receive it?
In that case please contact Player Support! If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:
- Tap on the blue gear
- Tap on the ? mark
- Tap on “My Purchases“
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
Hope this helps 🤗