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It has happened 4 times now, that I'm not given my rewards after completing 4 in a row.
Why is that? Is it a flaw in the system?
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Had the same issue yesterday
Alejandra has the same issue
Well I'm on a PC with a Windows 10.
I will send a message as you are suggesting.
Thanks
Pia
Hello @piatiffi @Alejandra1810 and welcome Soda community!
I'm sorry to hear that. We haven't been informed of issues regarding 4 in a row.
If this issue persists after checking troubleshooting steps please let me know so we can send a report to community manager to have this investigated:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
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Also if an event fails to provide rewards, please contact Player Support directly from Soda app and ask them if they can send them back to you
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings (gear icon)- click "?" Icon- select any topic and subptopic- scroll down the page and click "contact us". Select topic "events or features issues", select subtopic "I didn't receive my reward". Fill in the form and send.
*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules
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