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I have collected three winners badges in a row, 2 times now. I’m unable to collect the reward. What’s up with that?
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Welcome to Soda Community @cathycaines
Do you mean you won Weekly Race but haven’t received the rewards? Do you see an error?
Did you try troubleshooting?
👉 provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
If you still haven't received the reward after that, please contact Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device.
👉 click blue gear, click question mark, click “technical and connection issues” , click “thanks for reaching out” , scroll down and click on “contact us”. Select the correct game and fill in the form.
Same here
