New update

skipabbi

My boosters that clear the board disappeared with the new update. I got them with the cakes. Why are they gone?

UncleBobby1

https://community.king.com/en/candy-crush-soda-saga/discussion/417828/new-update

Your only help is to contact the Help Desk.

Pitty_Kitty

Hello @skipabbi and welcome to Soda community 😀

Features can be temporarily missing after updating the app, they should appear after helping the game reconnect to servers.

Try to close app - clear cache - restart device- open app - play a few levels to reconnect

Alternatevely check all troubleshooting steps:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

tileigh80

My game will not work and I do not see any place to update it. It's been a few weeks and I'd like to know if it is coming back please.

Pitty_Kitty

Hello @tileigh80 and welcome to Soda community!

-Message edited-

I've replied to your comment here 🙂