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shothouse Posts: 1 Newbie

It seems like the game is not working righ I don’t even have the characters at the beginning it’s been like this for a while vile I thought when updated the app but it’s still acting the same



  • Pitty_Kitty
    Pitty_Kitty Posts: 11,778 Soda Moderator
    edited September 14

    Hello @shothouse and welcome to Soda community!

    the game might look like this after Soda app updates, it might need help with reconnecting to the servers. do you usually see icons on the map too (Teams, Social, 4 in a row, Rewards Pass etc), correct?

    Does the map still look like this after checking troubleshooting steps?

    • Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

    If you don't see this kind of error message, please go ahead and:

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Hey! Would you like to give us your opinion?