social hub

Willie1953

after the latest update the social hub is missing as seen below on android and windows versions.

any one else got this problem.

SApple2

https://community.king.com/en/candy-crush-soda-saga/discussion/421626/social-hub

See here 🙂

Yosca

Hello @Willie1953

Sorry about this. Before I can report it, would you please do the troubleshooting first?

provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

@SApple2 do you still have this issue?

Yosca

@Willie1953 Do you play on Win10 or Win11?

What is your Player ID? 👉  here is how to find it.

SApple2

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2815340#Comment_2815340

Yes, still the same. I just cleared the cache again to no avail. At least the Bakery is working. 🙂

Kerrie

@Yosca my social icon disappeared with last update too. I did the troubleshooting you mentioned on my 3 devices with no luck. My devices are 2 android phones and a tablet.

SApple2

Welcome to the club @Kerrie!

Now my profile avatar is also gone @Yosca.

Yosca

This doesn’t sound good @SApple2

Sorry you have this problem too @Kerrie

In my case I have Social Hub on 2 devices, and am missing it on one. I already reported it, but haven’t received an answer yet, sorry.

SApple2

@Yosca I'm now a Fuchsia...quite bright.🤔😄

Kerrie

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2816901#Comment_2816901

Mine will do that sometimes. I don't know why it does it but it will go back to my avatar usually in less than 24 hours.🤷

SApple2

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2817066#Comment_2817066

I hope so coz. I can't just be a square. If I have to remain a shape, I'd rather be a star. 😂