why can't I get into my candy soda crush game?

candy_queen13

I recently have had all info from old computer put on new one

Pitty_Kitty

Hello @candy_queen13 and welcome to Soda community!

1) Did you save your progress with an account (King account or Facebook account) and have stable internet connection when you used your old phone to play Soda?

If yes, then your progress has been saved on King servers. Please use the same account credentials when you log in on Facebook or Soda app downloaded on your new device and you'll be able to find all your levels again.

More infos here:

Have you lost your levels? A guide on how to keep your game saved!

2) If you were not using any account on your old device and you can't create one, then progress has been saved solely on old device local storage. King servers have no records of your progress which means you're not able to retrieve it on different devices.

Please create a King account on Soda app downloaded on your new device and contact King Player Support to ask them to manually restore progress for you.

• How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

• If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Good luck 🙂