I’m trying to play my game but it won’t let me in. The screen goes black.can anyone help? Thanks in

0419266642

Is anyone having trouble playing the game, my screen goes black. Thank you

edsw210

Not sure what platform your playing on but as long as your profile is saved I would delete and reinstall then sync back up.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/433062/i-m-trying-to-play-my-game-but-it-won-t-let-me-in-the-screen-goes-black-can-anyone-help-thanks-in

Welcome to Soda Community @0419266642

Sorry to hear this. Did you check for game and device updates? Please, never delete and reinstall because you will lose your boosters! Uninstalling and reinstalling is always a last resort. Let’s try troubleshooting:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data