Soda app freezing when accessing Profile.

Trnava

My Windows Soda app freezes when trying to access Profile. Have plenty of disc space. Unistalling and reinstalling did not help. Any suggestions?

Pitty_Kitty

Hello @Trnava and welcome to Soda community!

thanks for reporting. I just noticed it on my Windows app too.

After 3-4 of restarting the app, I'm able to access my profile.

Did you try to launch your Soda app but wait for 1 minute before clicking profile button?

Is your Soda app able to display your profile page?

If it is please retrieve your game ID number after clicking twice on the King logo at the top and let me know. This way I can forward a problem report about the lagging and freezing 🙂

Additionally would you please share the make and model of your computer?

thanks

Trnava

@Pitty_Kitty , thank you. However, your suggested fix does not work - tried to restart multiple times and waited more than a minute before hitting the Profile button that froze the app.

From this screen

I get this after hitting Profile when it freezes:

So can't retrieve the game ID.

My laptop model is HP Pavillion x360 convertible, runs on Windows 10. I have more almost 3 gigabytes of free disc space.

Thanks again for any further recommendations.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2947540#Comment_2947540

thanks for sharing. I'll ask community manager opinion on this

Trnava

@Pitty_Kitty , I'm still waiting for your response from your CM. In order to get my game ID I had to install the app on my phone. ID # I got there was 9456834686.

Pitty_Kitty

Hello @Trnava !

There hasn't been any updates regarding this issue from CM yet.

Though thank you a lot for sharing your game ID, I'll forward it now

Trnava

@Pitty_Kitty , when do you think it would be reasonable to expect any response from CM? My issue has been raised to your and their attention while ago. Appreciate any assistance you can provide. It is becoming really frustrating to deal with this issue for so long. Thanks.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2969805#Comment_2969805

Hello @Trnava

The issue is being looked into by Soda Studio thanks to the game ID being sent over 👍

I understand this is frustrating. Unfortunately I can't offer any timeframe as each situation is different. However I appreciate your posts so I can send reminders

Trnava

Hello @Pitty_Kitty, I still haven't received any update on my issue resolution. Looks like it's not a priority for anyone. Could you please escalate on your end?

Pitty_Kitty

Hello @Trnava

Community Manager told me this issue is still under investigation and they'll let us know once there's a solution.

If you need to check on your profile page, you'd need to use a different platform at the moment, I'm sorry