Candy Crush Soda Saga

pqk

Candy crush Soda. I quite often buy additional coins or other credentials.

Tonight I purchased double hours with golden tickets, so 2 hours instead of 1 hour.

Only it only gave me 1 hour.

Pitty_Kitty

Hello @pqk and welcome to Soda community!

I'm sorry to hear that. Community forum is not able to handle compensations as they entail sensitive infos. Please reach out to King Player Support directly from your Soda app to ask them to send you the missing item.

• How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

• If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
• It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Pitty_Kitty

Hello @pqk and welcome to Soda community!

I'm sorry to hear that. Community forum is not able to handle compensations as they entail sensitive infos. Please reach out to King Player Support directly from your Soda app to ask them to send you the missing item.

• How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

• If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
• It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here