Candy Crush Soda Saga

mikekoe

i dont get my free lives even if i buy or win them in a tournement what am i doing wrong

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/436285/i-dont-get-my-free-30-minutes-of-free-lives-even-when-i-buy-it-or-win-a-tournement-what-am-i-doing-w

Hi there @mikekoe and welcome to the forum! For this issue it would be helpful to get some more details to understand the problem.

Before that though, please note that once you claim any type of booster or lives with a timer in the game - these timers will start once they are claimed and are not something you can save. So if you claim free lives for 30 minutes, it will disappear after those 30 minutes are up even if the game is not being played.

If you have screenshots of any part of this issue it would be helpful! And if you can provide the following:

• What device are you playing on?
• What is your playerID?

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/436285/i-dont-get-my-free-30-minutes-of-free-lives-even-when-i-buy-it-or-win-a-tournement-what-am-i-doing-w

Hi there @mikekoe and welcome to the forum! For this issue it would be helpful to get some more details to understand the problem.

Before that though, please note that once you claim any type of booster or lives with a timer in the game - these timers will start once they are claimed and are not something you can save. So if you claim free lives for 30 minutes, it will disappear after those 30 minutes are up even if the game is not being played.

If you have screenshots of any part of this issue it would be helpful! And if you can provide the following:

• What device are you playing on?
• What is your playerID?