(Solved) "I cannot change my profile picture in the game"🤳

LoFiGummy

Hi Soda Community!

If you have recently accessed your player profile in the game, you might have noticed that you don’t have the option to change your profile picture anymore when you’re connected to your King account.

The reason is that Candy Crush Soda Saga team made some changes- those were necessary to ensure that the content we create for you continues to be of the highest quality.

We understand you might be disappointed by this change, but rest assured, everything we do is to make Candy Crush Soda Saga even better and even more enjoyable for you.

You can share your feedback about this change here below- we'll share it with the Soda team!

Yosca

Too bad I can’t change my profile picture on iOS anymore, but on Android I still have the camera 😅

billyev

I lost mine. Now it’s suddenly blank. How to fix?

helen200882

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2974512#Comment_2974512

Hello, I get the photo from Facebook, I don't know how to change it because it has never given me the option. I'm sorry I can't help you.

Pitty_Kitty

Hello @helen200882 and welcome to Soda community 😀

If you save your game progress through Facebook then you'd need to change the picture on your Facebook profile on Facebook platform.

When the game will reconnect, it'll be able to retrieve the update picture from your FB account

Hope it helps

sonogal

I connect to Facebook and my photo appears. A few days later it reverts back to a candy crush generated pic… I must continually reconnect to my Facebook to get my photo back. Can this be fixed?

michimune

https://community.king.com/en/candy-crush-soda-saga/discussion/436625/i-cannot-change-my-profile-picture-in-the-game

I cannot change my profile picture anymore, but it is very great. I am very glad I have this changes.

Because as your explanation, 'those were necessary to ensure that the content we create for you continues to be of the highest quality' and '"everything we do is to make Candy Crush Soda Saga even better and even more enjoyable for you'"

But when I have updated my game to the latest version recently, I can change my profile picture again. This means my Soda cannot continue to be of the highest quality, this update make it not even better and not even more enjoyable for me.

I cannot obtain my prize today (27th May) after winning the Kimmy's candy hunt. I don't want to change my profile picture. I want the rewards I deserve.

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3029340#Comment_3029340

Hi there, this is due to the App Tracking feature on iOS. To sort this you will have to do the following:

• Go to the app settings
• Turn on "App Tracking" for Soda
• Go to the game and log out
• Log back in again
• Restart the game

Then it should work as per usual for you.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3072712#Comment_3072712

Regarding the profile pictures, the new system that is in place for this is being tested with various players - it could be that you moved between these groups and you'll be added to the other one when it's more stable again. I hope you have a nice day!

LoFiGummy

Hello everyone!

Happy to say that this issue should now have been fixed. The new system that improves things for Soda has now once again the feature to be able to change profile picture.

Thank you all for your patience regarding this issue! 🙏

@billyev @helen200882