Why does this always come up ONLY when I'm close to winning a level!!!!

bipO

I was close to winning a level so I spent $$$ for more turns. I had lots of bonus points so I knew I could probably win the level. And of course it happened again!

Therefore that chance to win disappeared but I was charged for the $$$. It is not possible to get that same game back by reloading the page. So I had to try again and hope to get as close to a win as previously. I rarely see this same screen any other time during play; always when I'm so close to winning a level! 😫😒

bipO

https://community.king.com/en/candy-crush-soda-saga/discussion/437131/why-does-this-always-come-up-only-when-im-close-to-winning-a-level

P.S. I had another chance, but had to yet again buy 10 gold bars to continue as the ones I was previously charged for had not shown up on my screen...still only had the 8 original ones🤑!!!

Pitty_Kitty

Hello @bipO and welcome to Soda community!

I'm sorry to hear that. In case of purchase going wrong because of a glitch you should be able to ask Player Support for a compensation. Since you play on FB platform, fill in the contact form from this link: https://soporto.king.com/contact

Make sure to add your game ID number so your account can be easily located. Here's how to retrieve this number from FB

Since you experience crashing issues please

• check for device updates and browser updates (more infos here)
• clear cache of browser
• if issue persists try using a different browser (more infos here)

hope this helps