Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Que se passe t-il avec Candy crush soda saga, depuis votre dernière mise à jour

Bonjour, depuis que vous avez rajouté le bouton "activité", je ne reçois plus les vies de mes amis... j'ai effectué la procédure que vous indiquez mais rien ne s'est arrangé...🙁

De plus, je n'ai plus accès au challenge de la semaine, et sur mon autre ordi, je n'est carrément plus d'amis et plus de progression de jeu...🤔

Merci de votre aide svp😉

Accepted answers

All comments

yyvondurocher

bonjour je ne suis pas connecté à King et je ne reçois plus d’aide pour recevoir les boustrophédon et j’etait rendu à 1600 et plus Lise Durocher

CandyMoi

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2985145#Comment_2985145

Bonjour, merci pour votre aide, tout est rentré dans l'ordre, j'ai retrouvé toute mes fonctions du jeu. Je vous remercie pour votre dévouement.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2984796#Comment_2984796

Hello @CandyMoi

Thanks for your reply.

Players who play Soda on a computer can either play the game on browser or on downloaded app too if their computer runs Windows 10 or 11. They can save their game progress through a King game account or Facebook account. This is why your gaming situation is not very clear to me 🙂

If you play on Facebook then your progress is saved through Facebook account.✔️

If I understand this correctly, you play Soda on Facebook website through a browser?

Which browser do you currently use? Did you try using different browsers?

If you play the game on browser then there's no need to check the app version. To make sure the game is up to date, please check whether your browser is up to date (more infos here)

Please check this guide to retrieve your player ID number on Facebook.

thanks

CandyMoi

Bonjour, merci pour votre réponse.

Je joue par Facebook sur ordinateur et non sur téléphone mobile. C'est un LENOVO ThinkCentre récent.

Je ne vois pas comment je peux enregistrer ma progression avec Facebook, cela s'est toujours fait automatiquement.

Je ne sais pas quelle version du jeu c'est, où puis-je trouver cette information ?

Je ne connais pas mon numéro d'identification de joueur, où puis-je trouver cette information ?

Je n'ai aucun message d'erreur, et je ne sais pas comment vérifier les mises à jour du jeu.

Oui mon ordinateur possède bien plus de 2 Go de stockage.

Comme vous me l'avez demandé, j'ai fermé le jeu et Facebook, j'ai vidé les caches, j'ai redémarré mon ordinateur, pas besoin de connexion, le jeu s'ouvre normalement tout seul, j'ai joué et passer un ancien niveau, rien ne s'est arrangé, le problème est toujours là.

😫

Pitty_Kitty

Hello @CandyMoi and welcome to Soda community!

Let's try to find out what's going on 🙂

What is the make and model of your device?
Do you save your progress with Facebook account?
What is the latest version of Soda app installed in your device?
what is your player ID number? Click here to read instructions

Since I don't know what you've already tried, please check all troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

CandyMoi

https://community.king.com/en/candy-crush-soda-saga/discussion/437535/que-se-passe-t-il-avec-candy-crush-soda-saga-depuis-votre-derniere-mise-a-jour

je précise que je suis au niveau 2031, merci 😉

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

CandyMoi

https://community.king.com/en/candy-crush-soda-saga/discussion/437535/que-se-passe-t-il-avec-candy-crush-soda-saga-depuis-votre-derniere-mise-a-jour

je précise que je suis au niveau 2031, merci 😉

Pitty_Kitty

Hello @CandyMoi and welcome to Soda community!

Let's try to find out what's going on 🙂

What is the make and model of your device?
Do you save your progress with Facebook account?
What is the latest version of Soda app installed in your device?
what is your player ID number? Click here to read instructions

Since I don't know what you've already tried, please check all troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

CandyMoi

Bonjour, merci pour votre réponse.

Je joue par Facebook sur ordinateur et non sur téléphone mobile. C'est un LENOVO ThinkCentre récent.

Je ne vois pas comment je peux enregistrer ma progression avec Facebook, cela s'est toujours fait automatiquement.

Je ne sais pas quelle version du jeu c'est, où puis-je trouver cette information ?

Je ne connais pas mon numéro d'identification de joueur, où puis-je trouver cette information ?

Je n'ai aucun message d'erreur, et je ne sais pas comment vérifier les mises à jour du jeu.

Oui mon ordinateur possède bien plus de 2 Go de stockage.

😫

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2984796#Comment_2984796

Hello @CandyMoi

Thanks for your reply.

If you play on Facebook then your progress is saved through Facebook account.✔️

If I understand this correctly, you play Soda on Facebook website through a browser?

Which browser do you currently use? Did you try using different browsers?

If you play the game on browser then there's no need to check the app version. To make sure the game is up to date, please check whether your browser is up to date (more infos here)

Please check this guide to retrieve your player ID number on Facebook.

thanks

CandyMoi

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2985145#Comment_2985145

Bonjour, merci pour votre aide, tout est rentré dans l'ordre, j'ai retrouvé toute mes fonctions du jeu. Je vous remercie pour votre dévouement.

yyvondurocher

bonjour je ne suis pas connecté à King et je ne reçois plus d’aide pour recevoir les boustrophédon et j’etait rendu à 1600 et plus Lise Durocher

Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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