Game froze

dmcgloin

I was trying to play last Thursday mornings before my team backed our cake, and every time I would match something to cause many fish, it would freeze for like 10 min at a time. I lost out on cake layer rewards and finishing on the top of podium because of this. Attaching screenshots where you see things NOT exploding when they should. I had spent money to get tools to help me move fast, and lost it all. Trying to send screen recording showing it frozen for 45 seconds but file is to large.

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Ibnana

https://community.king.com/en/candy-crush-soda-saga/discussion/439367/game-froze

Hello @dmcgloin, welcome to our community! We are thrilled to have you here! ✨💕 I understand the frustration you're facing with the freezing issue in your game. It can be incredibly annoying. To resolve this, I recommend reaching out to support and detailing the technical problem to them. They are well-versed in handling such issues and can provide a quick solution. Additionally, ensure you have the latest updates for both your game and device. Try clearing your cache, deleting browser history, and restarting your device as these steps often resolve most glitches. Support can also help with any lost items you may have encountered. I apologize once again for the inconvenience you've faced. Our aim is to ensure you have a fantastic gaming experience! ✨💕 Feel free to explore the contests and challenges to earn boosters, badges, and gold bars in the soda community. Best of luck! If you have any questions or need further information, don't hesitate to contact me.