Rewards Pass not giving Deluxe rewards

Question

I paid the extra to get Deluxe rewards but they were not provided to me.  This happened twice.  Can I either get the rewards or my $16.00 back?

Pitty_Kitty · Answer

Hello @maryvb18 and welcome to Soda community!

Purchase unlocks Deluxe Pass but rewards from both Deluxe Pass and Free Pass can be earned only after quests are completed.

If you played and completed your quests but you're not able to redeem the respective rewards please contact King Player Support directly from your Soda app:

* How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers:

launch soda app - visit settings- click "?" Icon- visit "purchases and

gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". To ensure a better service, please fill in the form by selecting "Purchase Issues or Questions" and the subtopic that applies to your case the most. Explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!