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Hello @Yvonnejf and welcome to Soda community!
Is it possible you're winning new levels on more than one device during this 3 weeks period?
The Weekly Contest event doesn't work well if multiple devices are used; badges don't get registered properly. King advises to play new levels on one device only during these 3 weeks.
For the missing reward, I advise to contact King Player Support to report it and ask for compensation