Why are my daily bonuses not working?! It’s so frustrating!!

Neetz71

my daily bonus does not come through! This has been happening on and off for weeks now. Any help would be greatly appreciated, thanks.

Pitty_Kitty

Hello @Neetz71 and welcome to Soda community!

Daily Bonus has been affected by an issue which prevent it from working properly. Please read all the details the discussion dedicated to the discussion here

Your issue might be related to this. Soda Studio is working on it. Hopefully the fix will be released soon.

You could also check troubleshooting steps to make your game app runs smoothly

1. you play on Soda app: check for app updates
2. [you play on browser: check for browser updates here. Try different browser]
3. check for device software updates
4. check whether your device has at least 2 GB of free storage
5. provided
   you have a King account to save your progress: try to log out- close
   game - clear cache* - turn off device, wait a couple of minutes and turn
   it back on - open game - log in and pass any level to make sure you
   reconnected to the server
6. you might need to repeat the steps above 3-4 times

----

• *It depends on device type:
• If
  you own Android mobile: open device Settings - Apps - Candy Crush Soda
  Saga - Storage - Clear Cache. Be careful not to click "clear data" which
  deletes your boosters
• If you own Apple mobile: open Settings - Safari - Clear History and Website Data
• If
  you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps
  - Installed Apps - find Soda app - click the ellipsis (...) - select
  App Recovery - confirmation window will pop up - click Clear Cache
• If you own a Kindle fire: click here
• Read infos on browsers and more here.

Pitty_Kitty

Hello @Neetz71 and welcome to Soda community!

Daily Bonus has been affected by an issue which prevent it from working properly. Please read all the details the discussion dedicated to the discussion here

Your issue might be related to this. Soda Studio is working on it. Hopefully the fix will be released soon.

You could also check troubleshooting steps to make your game app runs smoothly

1. you play on Soda app: check for app updates
2. [you play on browser: check for browser updates here. Try different browser]
3. check for device software updates
4. check whether your device has at least 2 GB of free storage
5. provided
   you have a King account to save your progress: try to log out- close
   game - clear cache* - turn off device, wait a couple of minutes and turn
   it back on - open game - log in and pass any level to make sure you
   reconnected to the server
6. you might need to repeat the steps above 3-4 times

----

• *It depends on device type:
• If
  you own Android mobile: open device Settings - Apps - Candy Crush Soda
  Saga - Storage - Clear Cache. Be careful not to click "clear data" which
  deletes your boosters
• If you own Apple mobile: open Settings - Safari - Clear History and Website Data
• If
  you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps
  - Installed Apps - find Soda app - click the ellipsis (...) - select
  App Recovery - confirmation window will pop up - click Clear Cache
• If you own a Kindle fire: click here
• Read infos on browsers and more here.