Candy Crush Saga not connecting to app store

Dave1024

Hi

Candy Crush Saga is again not connecting to app store.Also will not allow me to log in to my account from it.

Pitty_Kitty

Hello @Dave1024 and welcome to Soda community!

do you see this red message "there was a connection error, Try again in a bit"?

thanks

Dave1024

@Pitty_Kitty Thankyou for the reply. Yes I see exactly that .

terti888

I am having same issue, after accidentally uninstalling Soda. I have reinstalled but when I try to "continue with Facebook" the screen goes black and I get a "loading" circle that never goes anywhere. I am able to log in on desktop just not on my phone. Any suggestions so I don't lose my progress etc.?? Thanks

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3022430#Comment_3022430

Thanks for confirming

If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me

• force
  close the app (or make sure it's not running in the background)- switch
  off your internet connection - start the app but don't click "play" yet
  - switch on internet connection- then click "play"

Additionally you could check for Soda app updates - clear cache and try these steps from Help Center article:

What can I do when I lose connection in the game?

Pitty_Kitty

If nothing works then I'm afraid the only effective solution is to reinstall Soda app 😔

Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device).

Reinstalling the app can also delete recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arose.

It's not ideal at all but it will allow you to play normally again.

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If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:

• How to contact Player Support: open soda app - visit settings- click "?"
  Icon- visit "my game progress"- "how do I save progress"- scroll down
  and click "contact us". Please be sure to select the correct topics: "Lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

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If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

Dave1024

@Pitty_Kitty Thanks again for the reply.Have deleted the game and re installed.Was able to log in again without losing progress.So all is good now.