Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

when I log in ready to start the game it doesn’t register my level or my prizes. It keeps saying I a

when I log in ready to start the game it doesn’t register my level or my prizes. It keeps saying I am offline.. I am wondering if you have any ideas on how I can fix this?

Accepted answers

All comments

Yosca

Welcome to Soda Community @eileen2hig

I am sorry about this. Did you check for updates? Let’s try troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

You can also read the guide in Help Center: What can I do when I lose connection in the game

Let me know if you need more help.

Welcome! 👋

New here? Sign in or create an account to join the fun.