why does the game always go back to level one on candy crush soda when you log in

phurst72

why does the game always go back to level one on candy crush soda when you log in

thanks in advance

P

Courtney1990

https://community.king.com/en/candy-crush-soda-saga/discussion/444434/why-does-the-game-always-go-back-to-level-one-on-candy-crush-soda-when-you-log-in

Don't know

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/444434/why-does-the-game-always-go-back-to-level-one-on-candy-crush-soda-when-you-log-in

Welcome to Soda Community @phurst72

Sorry to hear this. Please try the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game, you may repeat this a few times. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Let me know if you need more help 🙂