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I'm trying to log in from a new device, but I can't log in because it's not activated.
Hello @sakwangok
The Studio is working on a fix for Android version 5/6. If you use an other Android version, please try to update Android System Webview via Google Play Store.
Thanks, I pass it on!
Can't register
So I do need what model and make your new phone is 🙂 @sakwangok
Your User ID is the same; that is your game ID. The ID doesn’t change, when using another (new) device.
And what kind of device do you play? ( For Android Settings- About Phone - (for example Model number SE-F695) For iPhone Settings -General -About - (for example Model number MRY42QL/A)
Samsung galaxy note10+
modelnumber : SM-N976N
user ID: 11846178020
This is the mobile phone game ID I used previously. Currently, I cannot log in with my email on my new phone.
Hello again. I can report it, but I will need your User ID, here is how to find it, and the make and model of the device.
That screen itself doesn't open and 'I already have mail' isn't activated.
Thanks for getting back @sakwangok
You mean if you press on “log in with email” (I used your screenshot) it doesn’t work?
Did you check you installed the latest game and device update? If you did, please provide me with your User ID here is how to find and what device you are playing the game on, make and model please.
Then I can report this, because I’ve seen more complaints but no one replied when we told them to check for updates. Let me know 🙂
Welcome to Soda Community @sakwangok
Please find info in this guide from Help Center: New phone or tablet
Let me know if you need more help 🙂
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Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
