King account is not activated when logging into the app.

sakwangok

I'm trying to log in from a new device, but I can't log in because it's not activated.

Yosca

Welcome to Soda Community @sakwangok

Please find info in this guide from Help Center: New phone or tablet

Let me know if you need more help 🙂

sakwangok

That screen itself doesn't open and 'I already have mail' isn't activated.

Yosca

Thanks for getting back @sakwangok

You mean if you press on “log in with email” (I used your screenshot) it doesn’t work?

Did you check you installed the latest game and device update?
If you did, please provide me with your User ID here is how to find and what device you are playing the game on, make and model please.

Then I can report this, because I’ve seen more complaints but no one replied when we told them to check for updates.

Let me know 🙂

sakwangok

That screen itself doesn't open and 'I already have mail' isn't activated.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3031294#Comment_3031294

Hello again. I can report it, but I will need your User ID, here is how to find it, and the make and model of the device.

sakwangok

user ID: 11846178020

This is the mobile phone game ID I used previously. Currently, I cannot log in with my email on my new phone.

sakwangok

Samsung galaxy note10+

modelnumber : SM-N976N

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3031413#Comment_3031413

And what kind of device do you play? ( For Android Settings- About Phone - (for example Model number SE-F695) For iPhone Settings -General -About - (for example Model number MRY42QL/A)

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3031413#Comment_3031413

Your User ID is the same; that is your game ID. The ID doesn’t change, when using another (new) device.

Yosca

So I do need what model and make your new phone is 🙂 @sakwangok