King account is not activated when logging into the app.
Answers
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Welcome to Soda Community @sakwangok
Please find info in this guide from Help Center: New phone or tablet
Let me know if you need more help 🙂
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That screen itself doesn't open and 'I already have mail' isn't activated.
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Thanks for getting back @sakwangok
You mean if you press on “log in with email” (I used your screenshot) it doesn’t work?
Did you check you installed the latest game and device update?
If you did, please provide me with your User ID here is how to find and what device you are playing the game on, make and model please.Then I can report this, because I’ve seen more complaints but no one replied when we told them to check for updates.
Let me know 🙂1 -
That screen itself doesn't open and 'I already have mail' isn't activated.
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user ID: 11846178020
This is the mobile phone game ID I used previously. Currently, I cannot log in with my email on my new phone.
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Samsung galaxy note10+
modelnumber : SM-N976N
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And what kind of device do you play? ( For Android Settings- About Phone - (for example Model number SE-F695) For iPhone Settings -General -About - (for example Model number MRY42QL/A)
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Your User ID is the same; that is your game ID. The ID doesn’t change, when using another (new) device.
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So I do need what model and make your new phone is 🙂 @sakwangok
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