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I just noticed it’s a Pix purchase. This is in Help Center:
When it comes to Google Pay payment methods, we’re currently unable to process purchases made through third-party payment methods like PIX.
PIX takes you to a different sign-in method to complete your purchase, and as with other payment methods that step outside our game environment, it’s not something we support at the moment.
For more information on adding or changing your payment methods, or fixing Google Play issues, please visit Google Play support.
Thanks for your understanding!
Welcome to Soda Community @Steph9603
Sorry your purchase didn’t go well. Please click on the link below how to get help on a refund or get a purchase corrected:
