BACK TO ROUND 1

chrissmy

I was up past level 2000 but now every time I load a game I am taken to level 1. Although I can see a few levels that are completed I cannot get to Level 2000+. Any suggestions as to how I can get back to my highest level

Yosca

Sorry to hear this @chrissmy

Please try the troubleshooting steps:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game, you may repeat this a few times. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data