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Comprei e não recebi

RoseMantuani52

Efetuei a compra de um pacote de 29,90 e não recebi os prêmios. No meu extrato bancário consta o pagamento to para a Ebanx, mas no Google play está como pendente. Alguém já passou por essa situação?

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Yosca

Hello @RoseMantuani52

Sorry to hear this 😕 Transactions are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed.

In the meantime please try the following troubleshooting steps:

Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
Make sure you are logged into your App Store with the same account with which you made your purchase

After you do this, there is a good chance that you got your purchase through and complete.

If this doesn’t work, please visit the guide below how to get a refund:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase