I purchased twice gold didn't get it

jess1385

I purchased twice ten gold Blocks to get trough a leven, but didn't get the gold.. but my payment on my bankaccount did.. so first thing i paid twice 1,99 and i lost it.. also i couldn't finish my leven.. really really annoying

Yosca

I am sorry to hear this @jess1385 , and welcome to Soda Community.

Community cannot deal with purchase issues because the query includes your personal details, but Player Support can! If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID

Let me know if you need more help 🙂

Yosca

I am sorry to hear this @jess1385 , and welcome to Soda Community.

Community cannot deal with purchase issues because the query includes your personal details, but Player Support can! If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID

Let me know if you need more help 🙂