Payments

gerry_g

I made a purchase today and the first purchase never went through but the second one did. I am showing that the two payents showed up on my credit card. I never got what should have been for the two payments.

DieOmimi

Hi @gerry_g warm welcome to our community at Candy Crush Soda Saga.

I'm sorry that something went wrong with your purchases. Since the receipts contain very personal data, we unfortunately cannot help you in the community and can only give you a few tips.

In our 📕Help Center, the tips vary depending on the platform. What platform are you playing on?

Android (Google Play), iOS (iTunes), Windows (Microsoft) or Amazon have different checkouts and I would like to pick out the right Article for you.

You are also welcome to look for yourself. Click on the green font above to go to our Help Center and go to "My Purchases" and select the tab for your platform.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/456972/payments

Welcome to Soda Community @gerry_g
I am sorry to hear your purchase didn’t go through 😕 Please visit the guide below for info on how to get help for a full refund:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase