Need a Helping Hand? 💭
Got a game question or need help? This is the place to ask!
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Why has Candy Hunt stopped counting blue candies
smessyrn
Posts: 75
Level 3
in Discussions
I am at the top of the leaderboard in Kimmy’s candy hunt, however it has stopped counting the blue candies I match. I have logged in and out several times and nothing seems to be working. What else can I do?
1
Comments
-
Yes I have and there isn’t one.
1 -
Please check if you have version 1.271.4
1 -
I do have that version.
1 -
Hmm, I haven’t seen other reports 🤔 Are you playing the game on more than one device?
Let’s try to clear cache, not data that will delete your boosters!
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
If the candy on your leaderboard still isn't collected, please let me know what device you're playing the game on. Make and model please. What is your Player ID?
2 -
My player ID is 15064931487. I am playing on an iPhone 12 Pro Max.I did clear the cache, and nothing changed.
1 -
I will forward it, thanks
3 -
When would the fix happen? I thought it would be taken care of yesterday.
1 -
Hello! The Community Manager sent it to the Studio so they can investigate. Unfortunately, we haven’t heard anything back and will not hear more until Monday at the earliest. You may consider contacting Player Support through your game, they may know more.
3 -
I have posted a new question in player support related to this exact thing happening again. It needs to be fixed!
1
