Why has Candy Hunt stopped counting blue candies

smessyrn

I am at the top of the leaderboard in Kimmy’s candy hunt, however it has stopped counting the blue candies I match. I have logged in and out several times and nothing seems to be working. What else can I do?

Yosca

That is strange @smessyrn Have you checked for a game update?

smessyrn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3102826#Comment_3102826

Yes I have and there isn’t one.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3102831#Comment_3102831

Please check if you have version 1.271.4

smessyrn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3102834#Comment_3102834

I do have that version.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3102904#Comment_3102904

Hmm, I haven’t seen other reports 🤔 Are you playing the game on more than one device?

Let’s try to clear cache, not data that will delete your boosters!

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

If the candy on your leaderboard still isn't collected, please let me know what device you're playing the game on. Make and model please. What is your Player ID?

smessyrn

My player ID is 15064931487. I am playing on an iPhone 12 Pro Max.I did clear the cache, and nothing changed.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3102956#Comment_3102956

I will forward it, thanks

smessyrn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3102966#Comment_3102966

When would the fix happen? I thought it would be taken care of yesterday.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3103616#Comment_3103616

Hello! The Community Manager sent it to the Studio so they can investigate. Unfortunately, we haven’t heard anything back and will not hear more until Monday at the earliest. You may consider contacting Player Support through your game, they may know more.

smessyrn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3103629#Comment_3103629

I have posted a new question in player support related to this exact thing happening again. It needs to be fixed!