Help with Candy Crush Soda?

Rubygemstone

Ads freeze at 27 or 28 seconds so lose boosters. "fly bikes" and "Multiflex" are two examples. Nothing I try starts the countdown no matter how long I wait. Can you fix this? I've lost many boosters and games because of this. Please help. ruby

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/458911/help-with-candy-crush-soda

I’m sorry this is happening @Rubygemstone

Please try the following:

• Restart the Game: Sometimes, restarting the game can clear any temporary glitches.
• Update the Game: Ensure your game is updated to the latest version.
• Clear Cache (Android): Go to Settings > Apps > The game > Storage > Clear Cache.
• Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.

If nothing helps, please contact King Player Support:

Contact Support:

• Open the game app and go to the settings menu (gear icon).
• Tap on the "?" and select the topic of the issue.
• Select "Contact Us" and provide details about the issue, including a screenshot if possible.