Purchase not recieved

CheetahScott

My $3 99 bundle was not credited to my account.

Yosca

Hi there @CheetahScott welcome to Soda Community!

I am sorry to hear you didn’t receive your purchase 😔 Please visit the guide below how to get your purchase restored or get a refund:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

let me know if you need more help 🙂

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/461027/purchase-not-recieved

I think I misunderstood you. I thought you haven’t received your purchase but I see from your screenshot you have an issue with your account. Please check your payment information, find more info in this guide: My payment information on Android

Also check the following:

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data