Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Why are adds freezing up? Can you please fix this?

can you fix the problem with the adds freezing?

Accepted answers

All comments

Hello @Grandma_V welcome to Soda Community

I am sorry about this! Please try the following:

Restart the Game: sometimes, restarting the game can clear any temporary glitches.
Updates: ensure your game is updated to the latest version.

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

If the problem persists, please contact King Player Support:

Open the game app and go to the settings menu (gear icon).
Tap on the "?" and select the topic of the issue.
Select "Contact Us" and provide details about the issue, including a screenshot if possible.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello @Grandma_V welcome to Soda Community

I am sorry about this! Please try the following:

Restart the Game: sometimes, restarting the game can clear any temporary glitches.
Updates: ensure your game is updated to the latest version.

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

If the problem persists, please contact King Player Support:

Open the game app and go to the settings menu (gear icon).
Tap on the "?" and select the topic of the issue.
Select "Contact Us" and provide details about the issue, including a screenshot if possible.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…