Why am I penalised for being at the end of the levels

Gunnhild

So I pass the last level but then get told I didn't make the race and drop from champion to silver - how taf is my issue when I have no more levels. I can't release my avatar for bake a cake even when I pass way more than five levels. I can't participate in the collection levels. It's all pretty rubbish, you're punishing people at the end of the line which is * gameplay.

*Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules

DieOmimi

Hin @Gunnhild warm welcome to our community at Candy Crush Soda Saga.

Please follow our standard bug fixes:
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache:
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data!)
Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.
Restart: Sometimes, restarting the game can clear any temporary glitches. Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Connection: If possible, try switching the connection between mobile data and a Wi-Fi connection. In case you have a stable Wi-Fi, please prefer it and turn off your mobile data.
Have a nice day. 💦