Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

My credit card was charged 2 times, but I didn't receive what I paid for

My credit card was charged 2 times, but I didn't receive what I paid for.

Accepted answers

All comments

Hello again!

So this is what it is:

You were charged twice which may not have been correct? (you provide no further information 🤷) → this is something you will have to resolve with your credit card company (as mentioned in the thread I think I have been charged twice)
You did not receive what you purchased: the community does not handle purchases, this is done by Player Support (as stated in the thread → “contact us”) or you can request a refund through your App Store (as described in the thread)

If you need any other information, please elaborate rather than rejecting the answer.

Welcome to Soda Community @lturner63

I am sorry to hear that! If you are playing on an iOS device, please read this guide: I think I have been charged twice

Regarding not receiving your purchase, please visit the link below how to get a refund or your purchase corrected:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Let me know if you need more help 🙂

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Welcome to Soda Community @lturner63

I am sorry to hear that! If you are playing on an iOS device, please read this guide: I think I have been charged twice

Regarding not receiving your purchase, please visit the link below how to get a refund or your purchase corrected:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Let me know if you need more help 🙂

Hello again!

So this is what it is:

You were charged twice which may not have been correct? (you provide no further information 🤷) → this is something you will have to resolve with your credit card company (as mentioned in the thread I think I have been charged twice)
You did not receive what you purchased: the community does not handle purchases, this is done by Player Support (as stated in the thread → “contact us”) or you can request a refund through your App Store (as described in the thread)

If you need any other information, please elaborate rather than rejecting the answer.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…