Log in issue

baghegol

I cannot log in to my account and the game keeps saying I'm not connected to internet although I am.

Princess_Jessica

https://community.king.com/en/candy-crush-soda-saga/discussion/464352/log-in-issue

Hello welcome 👋

Sorry to hear this. Please try these troubleshooting steps;

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Please follow all the steps. Let me know what happens.