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Answers
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Sorry to hear you have this problem. Please try the following:
Restart
: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.Updates
: Make sure you have the latest game and device updatesMemory
: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.ΒConnection
: Try to connect to a WiFi connection instead of using cellular dataClear Cache
: inΒAndroid
: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data
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iOS
: go to settings - tap on Safari - tap on Clear history and website dataPlease follow all the steps, replay a level and then play a new level. Let me know what happens.