Videos

mud817

When I am playing for extra moves, the videos always stop at 29 seconds. They do not pass this. I always have to stop it and not receive the extra moves. Can this glitch be fixed?

mud817

mud817 Posts: 1 Newbie11:02PM

When I am playing for extra moves, the videos always stop at 29 seconds. They do not pass this. I always have to stop it and not receive the extra moves. Can this glitch be fixed?

Yosca

I am sorry to hear this @mud817

Please try the steps below:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data