Facebook

Gsmom24

Is anyone else currently unable to log into their account via facebook? It tells me I have an incorrect username and password combination even though I do not. I have redownloaded and correctly tried to connect two times.

Princess_Jessica

https://community.king.com/en/candy-crush-soda-saga/discussion/468566/facebook

Sorry to hear you have this problem with logging in to your account. Please try the following:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Remember don't ever uninstall your game as you will lose all saved inventory such as gold, booster's etc.

You can also contact support for help with logging into your fb account 😊

https://soporto.king.com/contact

Princess_Jessica

https://community.king.com/en/candy-crush-soda-saga/discussion/468566/facebook

Also you can read about it here

https://community.king.com/en/candy-crush-soda-saga/discussion/467503/solved-why-cant-i-play-on-facebook-log-in-through-facebook